Cancellation & Refund
At DcodmyDNA, we understand that plans can change, and we strive to accommodate your needs with our flexible cancellation and refund policy.
Please review the following terms carefully to understand how cancellations and refunds are processed for our services and products.
Order Cancellation and Refund Request
To cancel your order and request a refund, please send an email to info@dcodmydna.com with your order details. **Cancellation requests must be made within 24 hours of placing the order** to be eligible for a refund.
Preventive Genomics Products
- A processing fee of Rs 1000 will be deducted from the refund amount for each preventive genomics product if the refund request is submitted before your sample reaches our laboratory. This policy ensures that we can cover the costs associated with the initial processing and shipment of the kit.
- The refund will be issued upon the return and receipt of the kit in its original condition. Please ensure that the kit is returned unopened and undamaged.
- Once the customer is notified that their sample has been received in our lab, **the order becomes non-refundable**. This policy is in place because the processing of samples begins immediately upon receipt, incurring costs that cannot be recuperated.
Sample Submission Deadline
- Customers are required to send their samples to our laboratory within **6 months from the date of receiving the kits**. Samples received after this period may not be eligible for processing for the designated product.
- Failure to submit the sample within the specified timeframe will result in the forfeiture of the ability to process the sample without the possibility of a refund.
General Terms
- Refunds will be processed to the original method of payment within 7 business days after the refund request is approved and the return (if applicable) is received.
- We reserve the right to make any amendments to this policy at any time. Notification of any changes will be published on our website or communicated to you directly, as appropriate.
For any further questions or clarifications, please contact our customer support team at info@dcodmydna.com.